Return, Refund & Cancellation Policy

Because every order is sourced for the individual customer from an overseas supplier, it cannot be treated like ready-made local inventory.

Cancellation window

You may request cancellation before we place the order with the Chinese supplier. Once supplier payment, production, customisation, packaging, consolidation, or dispatch has begun, cancellation and change requests are not normally possible.

Defect claims

A remedy may be available for a verified factory defect identified and documented during the initial inspection at our sorting hub, or for goods that materially differ from the approved specification. Variations disclosed in the listing or quotation, minor tolerances, customer specification errors, customs delays, and change-of-mind requests are not defects.

How to raise a dispute

1. Email support@globalshopchef.com immediately with the order number.
2. Provide clear, unedited photographs or video, quantities affected, packaging images, and a description of the issue.
3. Keep all goods and packaging available while we verify the evidence with the supplier and logistics partners.
4. We will communicate the accepted remedy, which may be repair, replacement, supplier credit, partial refund, or refund, depending on the verified issue and applicable law.

Approved refunds are returned through the original payment route where possible. Bank and payment-provider processing times apply. Nothing in this policy limits non-excludable consumer rights.

UK Company Information

• Registered company: SHOPCHEFBD LIMITED
• Company number: 17403992
• Company type: Private Limited Company
• Registered office: Office 20496, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA