About pre -sale issues
1: Regarding the minimum batch size, is mixed batch supported?Is there any limit on the amount?How to calculate shipping cost?
All products can be batch according to the page, and the amount is not limited!Support mixed batch!Support Alipay transactions!We have the weight of each product. When shooting, the freight system will automatically calculate the freight. Basically, the freight is subject to the freight. Individual products will have a little weight error. If you have any questions, please contact the customer service in time
2: Are the colors be randomly issued when shipping? Can I choose the style?
Regarding style and color issues, if the baby has a style and color classification selection, you take a picture according to the style and color classification, do not accept the remarks, and then ship it according to your down.If there are no styles and color classification, they are randomly delivered when the delivery is randomly distributed. Friends with special requirements can notice the style or color (there is a column when taking a photo together, write the goods number, the style, such as: y1: Black), we will try to help you with it as required, but the lack of color and money will be issued randomly. If the color or style does not match, we will not be returned and exchanged.Please excuse me!Don't shoot.
3: Are the products on the shelves of stock?What if there is a shortage of stock?
All of our products are sold in stock, and the pages show that the baby who can be shot is available, please rest assured to buy it.Because there are many types of goods, the daily sales are relatively large, and very individual products have not been removed from the shelves in a timely manner. Please forgive me. At that timeContact customer service in time, we will not notify them one by one, please fill in the application refund“Negotiation with sellers”If you apply for a refund to write“Failure to ship or false delivery at the agreement”No refund is processed, thank you for understanding! Don't shoot!
4: I have already paid, when can I ship the goods, how long can I get?
Because the company's daily delivery volume is relatively large, we will ship in the order of payment within 24-48 hours after your payment. The delivery time will vary from the operation process of distance, weather and different express companies.-2 days arrive, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin generally 2-3 days, 3-5 days in other regions, 4-7 days in remote areas.Logistics outside the province is generally 3-7 days!
5: I don't have Alipay, can I remit money by bank?
We recommend using Alipay, which is safe in payment, and it is convenient for future shopping inquiry records.It is really inconvenient to accept bank remittances. Before remittance, please take a photo of your baby and note that bank remittances are required. It is convenient for us to check the goods as soon as possible after receiving the payment.Want Want or mobile phone contact us.
The shopkeeper card number [After the payment is made, please contact us in time, check the address and purchase details, arrange for you as soon as possible]
Industrial and Commercial Bank of China: 622208 120800 6196153 Yang Zilin Zhejiang Yiwu (Shangyou Card)
Post Bank: 622150 338000 1938699 Yang Zilin Zhejiang Yiwu
Construction Bank: 6227 0733 5140 3614 Yang Zilin Zhejiang Yiwu (settlement card)
Agricultural Bank of China: 622848 1078525927278 Yang Zilin Zhejiang Jiangshan
About delivery
Express delivery is uniformly collected at about 5 pm. The order before 5 pm that day is generally shipped on the same day, and the order after 5 pm is shipped the next day.We will arrange delivery as soon as possible!I hope everyone can understand!The courier company we cooperates is currently Yuantong Tong Express (if the express delivery requirements are relatively high, please consult customer service before placing an order, because sometimes we want to change the cooperation courier)
Regarding after -sales and quality issues return and exchange
1. Within 7 days of receiving the goods (based on the date of the receipt of the handling, the product quality problem is found, please contact the after -sales customer service in time.Do not accept it after the deadline.The product must keep the packaging complete (please bring your own packaging, do not paste or write directly at the original outer box of the product, otherwise you will not be refunded).For consignment and WeChat supply customers, please accumulate more than 10 kilograms of return.Is it illegal, the freight is self -care, and the disqualification of the agency sales and micro -supply is eliminated, and I hope to understand!
2. Please communicate with the after-sales customer service before returning the product, and please cooperate in filling out the after-sales service form so that your return can be tracked and processed in a timely manner.
3. The customer's designation of the product color or style, we will try our best to satisfy, but cannot guarantee it.If the color or style does not match, it will not be returned and exchanged
4. For the situation of sending the goods sold by the non -company to our company, we reserved the right to not handle all the return and exchanges this time, and the shipping fee is borne by the customer, and the goods directly return to the customer.
5. The following conditions cannot be refunded: A's return product packaging is damaged or incomplete, the product accessories or related information are not complete; B without authorization or modification without authorization; C is not used or stored in a normal method; D colors and colors do not change, and products with the time limit for after -sale service. E Seasonal products will not be returned after the expiry date (such as fans in summer and thermal patches in winter).
6. After -sales service is the company's most basic service. We are willing to provide you with good after -sales service. At the same time, good after -sales service also requires the cooperation of customers. Please read the above instructions carefully before returning and exchanges., So as not to affect your after -sales service.
About Logistics
Yiwu Logistics is directly connected to the whole country. As long as cities above the municipal level are basically arrived, county -level cities need to be transferred.After arriving, logistics will call you, you need to pick up the goods yourself.Here, we specifically explain.Yiwu Logistics Company is not good at services. I hope that you can contact a logistics company yourself before ordering. The method can be to find it yourself. You can also call Yiwu to your local logistics point and find a place closest to you.Then tell us the logistics phone in Yiwu, we will help you send you the service point.If you do not have a specified place, you choose your own logistics to send out.If you do not pick up the goods because of the distant distance of the goods and the slowest time of logistics, if you refuse the goods, please deduct the back and forth freight of the logistics when refunds.
